Contact Us / Support

For Pedals
If you have questions about a current, past, or future 424 Studios product, or if you believe your pedal to be functioning abnormally, send us an email at: support@424studios.net

For PCBs
You can emails us about our PCBs, but the fastest and best way to get help completing or troubleshooting your pedal build is to head over to the friendly support forum at Madbean Pedals.

Disclaimer: While we do guarantee that our PCBs have been thoroughly tested and are verified to work as advertised, we make no guarantee that you will be able to successfully complete a working pedal from our PCBs.

Pedal Warranty
At 424 Studios, we stand behind our work. All of our pedals are warrantied against defective parts and workmanship for 1 year from the date of purchase. If the footswitch fails or a pot dies, we've got you totally covered (minus the cost of shipping to and from the repair location) during the warranty period. The warranty does no cover damages caused by user error (wrong power supply plugged in to the pedal or submersion in liquids, as examples). 424 Studios reserves sole right to determine what damages constitute "user error". But we're reasonable guys, so don't sweat it. Further, just because damages are deemed to be caused by "user error" doesn't mean we won't repair it; it just means that the repair may incur a fee to cover parts and/or labor.

After that initial 1-year period, we are still happy to resolve/repair any problems that should happen to arise in our products, but there may be a fee assessed to cover parts and/or labor. We will do our best to keep repair charges as low as possible. In the event that a full PCB replacement is called for, be advised that this may take as long as 4-6 weeks if critical parts are out of stock and need to be ordered. However, we will never ask you to pay any costs upfront, and we will communicate the status of the work regularly.

Additionally, schematics of our pedals are posted here on this site, which allows for owners to seek out local repair services at their discretion.